These Terms and Conditions of Use (hereinafter referred to as “Terms”) as hereinafter appearing are published in accordance with the provisions laid down under Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the same constitutes “Electronic Record” within the meaning of Section 2(t) of the Information Technology Act, 2000 and the Rules framed thereunder. These Terms are also governed by all applicable laws including but not limited to the Indian Contract Act, 1872. These Terms being an electronic record does not require any signature.

1. Preface

1. This Website www.healme.in (“Website”) (referred to as Digital Platform) is coined, adopted, maintained and operated by A.M.A Medical Services – a partnership firm incorporated under Laws of India, having its registered office at, #524, Sector-8, Panchkula, Haryana, 134109 (hereinafter referred to as “HealMe Health Portal”).

2. HealMe Health Portal is set up to leverage the power of digital technology to empower healthcare providers and consumers in India.

2. Entire Agreement

1. This Agreement (hereinafter defined) sets out the Terms under which the User(s) (hereinafter defined) is/are permitted to use the Website and the Services (hereinafter defined) available thereunder.

3. Changes or Modifications in Future:

1. HealMe Health Portal reserves its rights to modify, update, change, edit, alter, amend, revise or substitute (collectively “Revisions”) the Agreement from time to time. Any Revisions made will be effective immediately upon their posting on the Digital Platform.

Any material changes will be notified to the User(s) either through the Services, email(s), SMS push notifications. User(s) are encouraged to review these Terms periodically for any updates or Revisions. User(s) continued use of the services consequent to any Revisions, shall be deemed acceptance of such Revisions/revised terms and conditions.

4. Acknowledgment

1. Before accessing or creating User Account (hereinafter defined) on the Digital Platform, User(s) are advised to carefully read these Terms and the Digital Platform’s Privacy Policy available at www.healme.in The Terms and the Privacy Policy are collectively referred to as “Agreement” herein. By accessing/browsing the Website for any information and/or availing the Services, the User(s) hereby acknowledge that they have read, understood and accept all the terms and conditions of the Agreement and agree to abide by the same. If the User(s) do not consent or accept the terms and conditions of the Agreement they are advised to forthwith disengage from the Website and stop the access/use thereof.

2. HealMe Health Portal reserves the right to (i) accept or reject the request of the User(s) to create an account, (ii) terminate the account of registered User(s) for unauthorized use, or (iii) refuse the Services offered through this Digital Platform due to non-availability of Services.

5. Eligibility for accessing and availing the available Services on the Digital Platform

1. Any person aged 18 years or above and capable of entering into a contract under the Indian Contract Act, 1872 and subject to acceptance by HealMe Health Portal is permitted to create/ access User account to avail the available Services. Minors are prohibited from accessing or creating User Account; however Legal Guardian of the Minors can avail the available Services for Minors in accordance with applicable laws. Services are available only for the citizens of India and in the Territory. Users’ may please note that certain Services may be available or limited to only particular area within the Territory.

6. Definitions

1. “Agreement” means these Terms and Conditions of Use, together with Privacy, Policy (available at www.healme.in), and additional terms wherever applicable,

2. “Digital Platform” or “Platform” collectively refers to the Website,

3. “EMR” means Electronic Medical Record,

4. “HCP” means Healthcare Professionals who are entitled to practice medicine in India,

5. “HSP” means Healthcare Service Provider providing pathology services, pharmacy services, health content services, health fitness services as the context may require and is a Third Party Service Provider,

6. “Insta-Assist services” means either telemedicine consultation or Insta Chat consultation rendered by available HCP,

7. “Emergency services” shall include but not limited to those medical services required for the immediate diagnosis and treatment of medical condition of an individual and if no immediate attention or treatment is given may lead to serious physical or mental disability, injury or other serious consequences,

8. “Party” or “Parties” shall mean HCP, HSP, User(s) collectively or individually as the context may require

9. “Services” means healthcare services including but not limited to (a) consultation with HCPs (b) video consultation with HCPs (c) telemedicine consultation /insta chat consultation with HCPs (d) Pathology laboratory services (e) pharmacy services (f) health content services (g) health fitness services (h) medication reminder services, available from time to time through the Digital Platform, and rendered either directly by HealMe Health Portal or respective Third Party Service Provider(s),

10. “Third Party/Parties” means any party other than HealMe Health Portal and the User(s),

11. “Third Party Service Provider(s)” means those persons or entities including but not limited to HCPs/HSPs who are listed on the Digital Platform and who provide the available Services by accepting the requests made by the User(s) and for which such Third Party Service Provider are alone liable for such accepted Services,

12. “Territory” means the Republic of India,

13. “Unregistered User” means any visitor to this Digital Platform,

14. “User(s)” means any person competent to contract under Indian Contract, 1872 and created User Account. User(s) may be referred to as You, Your, him, her they, as the context may require,

15. “User Account” means the account created by the User(s) (pursuant to the acceptance by HealMe Health Portal), on the Digital Platform by submitting their details as is required, for availing or providing the Services,

16. “Website” means www.healme.in

7. Interpretation

In this Agreement,

1. The descriptive headings of Clauses are inserted solely for convenience of reference and are not intended as complete or accurate descriptions of content thereof and shall not be used to interpret the provisions of this Agreement.

2. The terms “hereof”, “herein”, “hereto”, “hereunder” or similar expressions used in this Agreement mean and refer to this Agreement and not to any particular Clause of this Agreement. The terms “Clause” or “sub-clause” mean and refer to the Clause or sub-clause of this Agreement.

3. Any reference to any statute or statutory provision shall include: (i) all subordinate legislation made from time to time under that provision (whether or not amended, modified, re-enacted or consolidated), and (ii) such provision as from time to time amended, modified, re-enacted or consolidated (whether before or after the date of this Agreement) to the extent such amendment, modification, re-enactment or consolidation applies or is capable of applying to any transactions entered into under this Agreement and (to the extent liability thereunder may exist or can arise) shall include any past statutory provision (as from time to time amended, modified, re-enacted or consolidated) which the provision referred to has directly or indirectly replaced; and

4. No rule of construction or interpretation shall apply to the disadvantage or detriment of HealMe Health Portal for having control or being responsible for the preparation of this Agreement.

8. Access to Usage of Digital Platform

1. The Digital Platform can be browsed and accessed by Unregistered User(s) as well as User(s)

2. User(s) acknowledge that Services being rendered by Third Party Service Provider(s) are governed by respective Third Party Service Provider(s) terms and conditions. User(s) agree to read, understand and accept such terms and conditions available on respective Third Party Service Provider(s) website/mobile application(s) before booking/ordering/availing Services from such Third Party Service Provider(s).

3. HealMe Health Portal shall not be responsible or liable, in any way, for any act or omission on part of any Third Party Service Provider(s).

9. User Account

1. For availing any Services on the Platform, the User(s) need to create a User Account by entering certain information including but not limited to (a) Name, (b) Age, (c) Gender, (d) valid email-Id and password

2. HealMe Health Portal subject to the terms of this Agreement may accept the User Account creation request. The creation of User(s) Account shall be at the sole discretion of HealMe Health Portal. User(s) can create multiple accounts for their family members using the same credentials and avail the available Services.

3. The User(s) are requested to carefully read the Agreement before browsing or accessing the contents, or creating a User Account, on the Digital Platform and gain knowledge as to how the information shared by them may be stored, protected, processed, used, shared and disseminated by HealMe Health Portal .

4. User(s) can rectify any discrepancies (except for change in Mobile Number) in their User Account information by reporting the same to HealMe Health Portal . Notwithstanding the foregoing, HealMe Health Portal may reject the request of the User to edit, update or modify the User’s Account if such request is violative of applicable laws or in breach of these Terms.

10. Services

1. The Registered User(s) may access or avail the following Services,

1. Book an appointment for consultation with Healthcare Professionals;

2. Video Consultation with Healthcare Professionals for non-emergency medical care;

3. Tele-medicine consultation with Healthcare Professional for non-emergency medical care (InstaDoc/Insta-Assist/Chat Services);

4. Book an appointment for Diagnostic Services (Pathology Laboratory Services);

5. Order for Online Prescription medicine/other health products (Pharmacy Services);

6. Health and Nutritional information (Health Content Services);

7. Rewards Program

2. The Services referred under clauses (a), (b), (c), (f), (g) above may be offered by HealMe Health Portal or concerned Third Party Service Provider(s). The Services referred in clauses (d), (e), are offered only by concerned Third Party Service Provider(s).

3. At the time of availing the Services the User(s) will be made available the information regarding the Third Party Service Provider(s) who are providing the chosen services and the User(s) may opt the services from the desired Third Party Service Providers.

4. User(s) are required to make requisite payment of Service Fees/Charges as are fixed and hosted on the Platform for availing the Services as per the specified payment mechanism.

5. HealMe Health Portal at its discretion can provide or facilitate the Services in the following manner,

1. against payment of Service Fees/Charges,

2. free of charge,

3. by offering some discounts/concessions,

4. against redemption of points accrued by the User(s),

11. Terms of the Services

1. Book an appointment for a consultation with Healthcare Professionals

1. HealMe Health Portal lists the profile of HCPs on its Platform.

2. User(s) may search the Platform for HCPs for the available specialties/ therapeutic areas.

3. From the results displayed the User(s) may book an appointment on the Platform for the Services of HCPs as per the available times slot.

4. For Booking the appointment tele-support team of Healme will help the user(s). Support will connect the user to the HCPs after a general enquiry of the concern matter that will help the user(s) and HCPs with basic details of each other and will save their time.

5. Pursuant to booking HealMe Health Portal will send a communication to the User(s) informing the booking details.

6. The User(s) is/are required to visit the Clinic of HCP at least 15 minutes prior to the Schedule appointment.

7. User(s) may reschedule the confirmed appointment until 15 minutes prior to the schedule appointment.

8. User(s) may at the time of booking appointment permit HCP’s to access their Health Vault.

9. Pursuant to Your consultation, an EMR/Consultation Summary will be created instantly, the details of which will be shared to User(s) Health Vault. User(s) are advised to review the same immediately and should they observe any discrepancies, the same should be notified/reported immediately and in any case not later than two days of receipt, else the details in the EMR/Consultation Summary shall be treated as final.

Disclaimers

1. In the event,

1. any schedule appointment is subsequently cancelled by HCP or

2. the HCP is not available for providing the Services on the schedule date and time of appointment.

HealMe Health Portal shall be under no obligation to arrange for fresh appointment. However, subject to the availability of the concerned HCP, HealMe Health Portal may arrange for a fresh appointment for the User(s) and this shall be the sole remedy for the User(s) herein.

In case the User(s) has prepaid for an appointment with concerned HCP and does not intend to avail the fresh appointment pursuant to the events occurred under clause I (a) (b) above, the prepaid amount shall be refunded to the User(s) account.

2. In the event,

1. the User(s) chooses any wrong specialty or therapeutic area for consultation,

2. the User(s) gives wrong or unauthorized information.

HealMe Health Portal shall not be responsible or liable for any consequences arising therefrom.

3. User(s) acknowledge and agree that the concerned HCP from whom Services are booked/ordered/availed shall alone be liable and responsible for any act or omission or commission on part of the HCP, including but not limited to (i) the treatment, prescription, medication (collectively referred to as “HCP services”) or (ii) for medical negligence arising out of such HCP services. User(s) acknowledge that HealMe Health Portal shall not be liable in any way for any claims with respect to HCP Services and confirm that it shall not make any claim on HealMe Health Portal or any other person/party.

4. The display of any search results on the Platform is on “as is” basis (as per the details made available by the HCPs).

5. User(s) acknowledges and agrees that Services that HealMe Health Portal is facilitating through the Platform shall not constitute medical care, diagnosis and/or treatment and no Healthcare Provider-Patient relationship will be established between HealMe Health Portal and the User. However, the foregoing shall not apply to any healthcare services that HealMe Health Portal may directly provide through the Platform.

6. Health Vault is a secure virtual password protected locker where User(s) can store their health reports/records. User(s) at their sole discretion give access to their Health Vault to HCPs or Third Party(ies) for viewing their health records/reports and granting any such access shall be at User’s(s) sole discretion and risk. HealMe Health Portal shall not be liable for any loss/damages suffered by a User due to unauthorized use of the User’s health data by persons to whom access is given by the User.

2. Video Consultation with HCP (Healthcare Professionals) for non-emergency medical care;

1. HealMe Health Portal lists the profile of HCPs on its Platform.

2. User(s) may search the Platform for HCPs for the available specialties/ therapeutic areas.

3. From the results displayed the User(s) may book an appointment on the Platform for the Services of HCPs as per the available times slot.

4. For Booking the appointment tele-support team of Healme will help the user(s). Support will connect the user to the HCPs after a general enquiry of the concern matter that will help the user(s) and HCPs with basic details of each other and will save their time.

5. Pursuant to booking, HealMe Health Portal will send a communication to the User(s) informing the booking details.

6. The User(s) is required to log in at the schedule time.

7. User(s) may reschedule the confirmed appointment until 1 (one) hour prior to the schedule appointment.

8. Users may at the time of booking appointment permit HCP’s to access their Health Vault.

9. Pursuant to Your consultation, an EMR/Consultation Summary will be created instantly, the details of which will be shared to User(s) Health Vault. User(s) are advised to review the same immediately and should they observe any discrepancies, the same should be notified/reported immediately and in any case not later than two days of receipt, else the details in the EMR/Consultation Summary shall be treated as final.

10. User(s) are advised to have a follow-up face to face visit with the HCP with whom the User(s) have availed Video Consultation Services and correlate the outcome of such video consultation with the HCP.

Disclaimers

1. In the event,

1. any schedule appointment is subsequently cancelled by HCP or

2. the HCP is not available for providing the Services on the schedule date and time of appointment.

HealMe Health Portal shall be under no obligation to arrange for fresh appointment. However, subject to the availability of the concerned HCP, HealMe Health Portal , may arrange for a fresh appointment for the User(s) and this shall be the sole remedy for the User(s) herein.

In case the User(s) has prepaid for an appointment with concerned HCP and does not intend to avail the fresh appointment pursuant to the events occurred under clause I (a) (b) above, the prepaid amount shall be refunded to the User(s) account.

2. In the event,

1. the User(s) chooses any wrong specialty or therapeutic area for consultation,

2. the User(s) gives wrong or unauthorized information.

HealMe Health Portal shall not be responsible or liable for any consequences arising therefrom.

3. In the event there are disruptions, blurring, call break down or any other connectivity issues, during the consultation resulting in non-completion of the service, HealMe Health Portal although under no obligation, shall make reasonable efforts to arrange for a fresh consultation appointment for the User(s). In case the User(s) has prepaid for the consultation with concerned HCP and does not intend to avail the fresh consultation pursuant to the events occurred under this clause (III), the prepaid amount shall be refunded to the User(s) account.

4. User(s) acknowledge and agree that the concerned HCP from whom Services are booked/ordered/availed shall alone be liable and responsible for any act or omission or commission on part of the HCP, including but not limited to (i) the treatment, prescription, medication (collectively referred to as “HCP services”) or (ii) for medical negligence arising out of such HCP services. User(s) acknowledge that HealMe Health Portal shall not be liable in any way for any claims with respect to HCP Services and confirm that it shall not make any claim on HealMe Health Portal or any other person/party.

5. The display of any search results on the Platform is on “as is” basis (as per the details made available by the HCPs).

6. User(s) acknowledges and agrees that Services that HealMe Health Portal is facilitating through the Platform shall not constitute medical care, diagnosis and/or treatment and no Healthcare Provider-Patient relationship will be established between HealMe Health Portal and the User. However, the foregoing shall not apply for any healthcare services that HealMe Health Portal may directly provide through the Platform.

7. Health Vault is a secure virtual password protected locker where User(s) can store their health reports/records. User(s) at their sole discretion give access to their Health Vault to HCPs or Third Party(ies) for viewing their Health records/reports and granting any such access shall be at User’s(s) sole discretion and risk. HealMe Health Portal shall not be liable for any losses/damages suffered by User due to unauthorized use of User’s health data by persons to whom access is given by the User.

3. Tele-medicine/Insta Chat consultation with HCP for non-emergency medical care (Insta-Assist services);

1. User(s) may contact on InstaDoc or use the Insta Chat option for connecting with available HCP for non-emergency medical care assistance.

1. 1. User(s) hereby expressly provide their consent to HealMe Health Portal to record their telephonic and chat conversations during their interaction with HCPs and other support staff and HealMe Health Portal can use it for training and quality purposes.

2. For Booking the appointment tele-support team of Healme will help the user(s). Support will connect the user to the HCPs after a general enquiry of the concern matter that will help the user(s) and HCPs with basic details of each other and will save their time.

3. The available HCP shall, depending upon the problems and details communicated by the User(s), provide appropriate medical advice if the same is within his/her therapeutic domain. If no medical advice could be rendered by available HCP, User(s) are advised to consult with the nearest available doctor/hospital/clinic.

4. If any medical advice is given by the available HCP during Insta-Assist services, the User(s) will be sent a consultation summary to the User(s) Health Vault, User(s) are advised to review the same immediately and should they observe any discrepancies, the same should be notified/reported immediately and not later than two days of receipt, else the details in the EMR/consultation summary shall be treated as final.

5. Users may permit HCP’s to access their Health Vault.

6. User(s) are required to have a follow up face to face visit with an HCP and correlate the outcome of telemedicine consultation/insta chat consultation. User(s) may book appointment of HCP through the Platform or visit any other doctor of their choice.

Disclaimers

1. In the event,

1. Insta-Assist services are not available on the Platform when the User(s) logs in for availing the same, User(s) will be informed regarding the availability of Insta- Assist services once the services are restored. User(s) can also call HealMe Health Portal Customer Care number and enquire the approximate time for availability of Insta-Assist services. User(s) further agree not to hold HealMe Health Portal responsible for non- availability of Insta-Assist services.

2. In the event,

1. the User(s) gives wrong or unauthorized information.

HealMe Health Portal shall not be responsible or liable for any consequences arising therefrom.

3. In the event there are disruptions, call break down or any other connectivity issues, during the consultation resulting in non-completion of the service, HealMe Health Portal although under no obligation, shall make reasonable efforts to arrange for a fresh consultation appointment for the User(s). In case the User(s) has prepaid for the consultation and does not intend to avail the fresh consultation pursuant to the events occurred under this clause (III), the prepaid amount shall be refunded back to the User(s) account.

4. User(s) acknowledge and agree that the concerned HCP from whom Insta-Assist Services are availed, shall alone be liable and responsible for any act or omission or commission on part of the HCP, including but not limited to (i) the treatment, prescription, medication (collectively referred to as “HCP services”) or (ii) for medical negligence arising out of such HCP services. User(s) acknowledge that HealMe Health Portal shall not be liable in any way for any claims with respect to HCP Services and confirm that it shall not make any claim on HealMe Health Portal or any other person/party.

5. User(s) acknowledges and agrees that Services that HealMe Health Portal is facilitating through the Platform shall not constitute medical care, diagnosis and/or treatment and no Healthcare Provider-Patient relationship will be established between HealMe Health Portal and the User. However, the foregoing shall not apply for any healthcare services that HealMe Health Portal may directly provide through the Platform.

6. Health Vault is a secure virtual password protected locker where User(s) can store their health reports/records. User(s) at their sole discretion give access to their Health Vault to HCPs or Third Party(ies) for viewing their Health records/reports and granting any such access shall be at User’s(s) sole discretion and risk. HealMe Health Portal shall not be liable for any losses/damages suffered by User due to unauthorized use of User’s health data by persons to whom access is given by the User.

4. Order for Diagnostic Services (Laboratory Services)

1. HealMe Health Portal lists the profile of HSPs on its Platform.

2. User(s) may search the Platform for HSPs for the available specialties/ therapeutic areas.

3. From the results displayed the User(s) may choose the desired HSPs from where the User(s) intends to avail the Services.

4. User (s) may select the desired test(s) and may opt to visit HSP (s) facility for giving the test(s) sample or request for home collection services by booking an appointment at the available times slot.

5. User(s) are required to provide name, age, gender, email, mobile number and their address and such other details as may be required, for providing the Services.

6. User(s) are required to make payment as generated based on test(s) ordered. Payments can be made through the available payment options.

7. User(s) will receive their test(s) reports directly in their Health Vault or through secured e-mail accounts, if any, shared by the User(s).

Disclaimers

1. In the event,

1. the HSP is not available for providing the Services on the schedule date and time of User(s) visit to HSP’s facility.

2. If HSP does not provide, cancels or delays in providing home collection services on the time slots booked by the User(s)

HealMe Health Portal shall be under no obligation to arrange for a fresh appointment. However, subject to the availability of the concerned HSP, HealMe Health Portal , may arrange for a fresh appointment for the User(s) to either visit the HSP’s facility for giving the test(s) samples or arrange for home collection services, as per the mutually agreed time slots between User(s) and HSP(s) and this shall be the sole remedy for the User(s) herein.

In case the User(s) has prepaid for an appointment with concerned HSP and does not intend to avail the fresh appointment pursuant to the events occurred under clause I (a) (b) above, the prepaid amount shall be refunded to the User(s) account.

2. In the event,

1. the User(s) chooses wrong test(s) for investigation/diagnosis or

2. the User(s) gives wrong or unauthorized information.

HealMe Health Portal shall not be responsible or liable for any consequences arising therefrom.

3. In the event, the User(s) misreport their prescription, personal details and information, neither HealMe Health Portal nor HSP shall be liable for the consequences arising therefrom.

4. User(s) acknowledge and agree that the concerned HSP from whom Services are booked/ordered/availed shall alone be liable and responsible for any act or omission or commission on part of the HCP, including but not limited to (i) the test(s) reports, diagnosis (collectively referred to as “HSP services”) or (ii) for medical negligence arising out of such HSP services. User(s) acknowledge that HealMe Health Portal shall not be liable in any way for any claims with respect to HCP Services and confirm that it shall not make any claim on HealMe Health Portal or any other person/party.

5. The display of any search results on the Platform is on “as is” basis (as per the details made available by the HSPs).

6. User(s) acknowledges and agrees that Services that HealMe Health Portal is facilitating through the Platform shall not constitute medical care, diagnosis and/or treatment and no Healthcare Provider-Patient relationship will be established between HealMe Health Portal and the User.

7. Health Vault is a secure virtual password protected locker where User(s) can store their health reports/records. User(s) at their sole discretion give access to their Health Vault to HCP(s) or Third Party(ies) for viewing their Health records/reports and granting any such access shall be at User’s(s) sole discretion and risk. HealMe Health Portal shall not be liable for any losses/damages suffered by User due to unauthorized use of User’s health data by persons to whom access is given by the User.

8. User(s) are advised to correlate the test result values appearing in digitized format on the Platform with values appearing in the PDF format/report shared by the HSP(s).

Any discrepancies found in the values appearing in the digitized format should be notified to HealMe Health Portal for rectification.

Any discrepancies found in the values appearing in the PDF format should be notified to the concerned HSP for rectification. In the event any request is made by the User(s) with HealMe Health Portal for rectification of any errors in the PDF format, HealMe Health Portal , although is under no obligation, may make reasonable efforts, to coordinate with the concerned HSP and update the User(s) with the outcome therefrom.

User(s) agree that they shall rely only on the PDF format of test (s) results shared by concerned HSP. User(s) agree that HSP(s) are alone responsible for any discrepancies in the tests results shared by HSP(s), and further agree to make/report their grievances with reference to any discrepancies in the test(s) reports with the concerned HSP(s).

9. The test sample collection timings shown on the Platform are indicative and are subject to change depending on availability of the HSP(s).

10. In the event any collected test sample is not usable, then the test sample will be again drawn without any extra cost to the User(s).

5. Order for Online Prescription medicine and Other Health Products

1. HealMe Health Portal lists the profile of HSP(s)/suppliers on its Platform.

2. User(s) may search the Platform for the prescribed medicines/products and select the required medicines/products. For the same tele-support team of Healme will help the user(s) to get the more details required for the product.

3. From the results displayed the User(s) may choose the desired HSP(s)/suppliers from where the User(s) intends to avail the Services.

4. User(s) are required to provide name, age, gender, email, mobile number and their address and such other details as may be required, for providing the Services/products.

5. User(s) are required to make payment as generated based on medicine(s)/product(s) ordered. Payments can be made through the available payment options.

6. User(s) will receive the ordered medicines/products at the address specified by them.

Disclaimers

1. In the event,

1. any confirmed order(s) is subsequently cancelled by HSP/Supplier or

2. the HSP/Supplier is not able to deliver or service the order(s)

Although HealMe Health Portal is under no obligation to arrange for a fresh order, however, subject to the availability of the concerned HSP/medicines, HealMe Health Portal , may make reasonable efforts to arrange for placing a fresh order and arrange for the delivery. In the event fresh order cannot be made, User(s) will be advised to rebook their order(s) through other available HSP(s). In case User(s) has made any advance payment and order has not been confirmed/delivered, HealMe Health Portal will arrange the refund to the User(s) account as per the Refund Policy.

2. In the event,

1. the User(s) chooses wrong medicine(s) for delivery or

2. the User(s) gives wrong or unauthorized information.

HealMe Health Portal shall not be responsible or liable for any consequences arising therefrom.

3. In the event, the User(s) misreport their prescription, personal details and information, neither HealMe Health Portal nor HSP/Supplier shall be liable for the consequences arising therefrom.

4. User(s) acknowledge and agree that the concerned HSP from whom Services are booked/ordered/availed and supplier from whom the products are booked/ordered shall alone be liable and responsible for any act or omission or commission on part of the HCP, including but not limited to (i) the medicine(s)/product(s) ordered, wrong delivery of medicines, service related issues, discrepancies (collectively referred to as “HSP services or Suppliers Products”) or (ii) for medical negligence arising out of such HSP services. User(s) acknowledge that HealMe Health Portal shall not be liable in any way for any claims with respect to HCP Services and confirm that it shall not make any claim on HealMe Health Portal or any other person/party.

5. The display of any search results on the Platform is on “as is” basis (as per the details made available by the HSPs).

6. User(s) acknowledges and agrees that Services that HealMe Health Portal is facilitating through the Platform shall not constitute medical care, diagnosis and/or treatment and no Healthcare Provider-Patient relationship will be established between HealMe Health Portal and the User.

7. HealMe Health Portal is not responsible for any wrong delivery of medicines by the HSP(s). In case of any discrepancies or service related issues, the User(s) are required to address their grievances with the respective third-party HSP.

8. In force majeure situation if a confirmed order is not delivered, HealMe Health Portal ’s obligation is limited to arranging the delivery of order at the earliest available time.

6. Health and Nutritional information (Health Content Services)

1. HealMe Health Portal lists certain generic health and general content on various health subjects and general topics;

2. This health and general content belong to (a) third-party content writers, or (b) HealMe Health Portal ;

3. The third-party health content is governed by respective Third-Party Service Providers terms and conditions.

Terms and Conditions for Health Contents by HealMe Health Portal

HealMe Health Portal Legal Statement

The text, video, and other information (the “Content”) provided on the HealMe Health Portal Site is for informational purposes only. The Content is not intended to provide or substitute for professional medical advice, diagnosis, or treatment. The Content is not intended to be — and therefore should not be interpreted as — recommendation(s) for any specific treatment plan, product, or provider. Use of the HealMe Health Portal Site does not create a doctor-patient relationship. Any questions regarding individual medical conditions should be directed to a health care professional.

If you have  any concerns about your health, consult your physician promptly. Never disregard or delay individual medical advice or care because of something you saw or read on this Site. We strive for timeliness and accuracy of all content; however, we cannot guarantee this. The Site and Content are provided “AS IS.” Use of the Site and the Content, and reliance on any information obtained, is at your own risk.

Information provided by Google Analytics, used to track general information about visitor traffic to HealMe Health Portal websites, includes only the Internet Service Provider, browser name, and referring page used by any visitor.

Information about visitors who email technical or editorial questions to HealMe Health Portal is retained only as long as is necessary to provide a sufficient reply.  This information is used only by HealMe Health Portal and is never sold or compiled and offered to any third party.

The User(s) may personalize the content by choosing their area of interest and customize the feed.

Terms and Conditions for Health Contents by HealMe Health Portal

The Health Content is for informational purposes only and is not a substitute for professional medical advice, treatment or diagnosis nor constitutes recommendations for any health condition. User(s) are required to consult the HCP and take guidance/treatment as may be required based on the health condition they may have without any delay.

Disclaimers

1. Relying on any content will be at the sole discretion and risk of the User(s) and subject to the User(s) consultation with their healthcare professionals. HealMe Health Portal does not warranty the accuracy of the contents

2. Based on the Health Data and information/logs shared by User(s), HealMe Health Portal may recommend some health tips to the User(s). Any tips given by HealMe Health Portal to the User(s) are only suggestive and not prescriptive.

3. HealMe Health Portal shall not be liable for any health tips that it may share based on wrong data/information shared by User(s).

6. Rewards Program

1. HealMe Health Portal hosts various reward programs for the benefit of the User(s) on its own and/or through Third-Party Service Provider(s).

2. User(s) who wish to redeem the reward point may read the terms and conditions for each Program as circulated separately from time to time.

3. Unless otherwise specified in any particular reward program, any reward points accrued by the Users’ shall be valid for 90 (Ninety) days from the date of its accrual

4. HealMe Health Portal may at its sole discretion extend or modify the validity period of the reward point accrued by the Users’ from time to time

Disclaimers

1. Only health activity data generated from HealMe Health Portal Platform will only be considered for calculating reward points.

2. Rewards points can be redeemed only for HealMe Health Portal Services.

3. If any ordered HealMe Health Portal Service through redemption of reward points is cancelled by the User(s), the redeemed points will be reversed to the User(s) account.

4. Maximum amount that can be generated by redemption of reward points shall not exceed INR 10,000 (Rs Ten Thousand Only) per annum.

5. Granting of rewards points is at the sole discretion of HealMe Health Portal . In case of any dispute with any User with respect to grant of reward points, then the decision of HealMe Health Portal in the matter shall be final and binding.

6. The Healthcare professionals providing consultation on the platform are entitled to practice medicine in India. The details of the Healthcare professional viz., name, qualifications, registration number are made available prior to the commencement of the consultation. The User(s) who intend to verify the credentials of the Healthcare professionals may visit https://www.mciindia.org or may approach the State Medical Council as the case may be

7. Issuance of medicines

1. 1. In certain cases, the HCPs may require seeing the patient(s) virtually before prescribing medicines, providing treatment or for diagnosing their medical condition. In the event the HCPs are unable to virtually see the Patient(s), the HCPs may discontinue the consultation due to limitations specified under the relevant Telemedicine guidelines and the User(s) or any third party(ies) agree that they shall not make HealMe Health Portal or the concerned HCPs liable for such actions.

8. Return/ Refund Policy

In case of Supplier’s Company Name

1. Terms of return/refund shall be as per Supplier’s Company Name return policy

Supplier’s Company Name team facilitates processing correct medicines and products as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Definition: ‘Return’ means an action of giving back the product ordered at healme portal by the consumer. The following situations may arise which may cause the action of return of product:

Product(s) delivered do not match your order;

Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);

Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal).

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Healme reserves the right to cancel the Return request, if the customer reaches out to Healme after 7 days of delivery.

Upon receiving your Return/Refund request, Healme shall verify the authenticity and the nature of the request. If Healme finds that the request is genuine, it will initiate the Return and Refund process. Healme shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Healme reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Healme in this regard.

The returns are subject to the below conditions: –

Any wrong ordering of product doesn’t qualify for Return;

Batch number of the product being returned should match as mentioned on the invoice;

Return requests arising due to change in prescription do not qualify for Return;

Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and

Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Category of Non-Returnable Product: Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Healme Return policy. The details of the non- returnable products are mentioned below:

Categories	Type of Products
Food and Nutrition	Health Drinks, Health Supplements
Healthcare Devices	Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual Wellness	Fertility Kit/Supplement, Lubricants, Pregnancy Kits

2. Return Process:

HealMe Health Portal’s customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

Once the claim is verified as genuine and reasonable, HealMe Health Portal will initiate the collection of product(s) to be returned.

The customer will be required to pack the product(s) in original manufacturer’s packaging.

Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

3. Refund Process:

In all the above cases, if the claim is found to be valid, refund will be made as mentioned below:

Order placed through online wallet will be credited to the wallet; and orders placed through cash on delivery will be refunded through fund transfer to customer bank account.

13. Payments

1. Payments towards Services available on the Platform can be made as per the below payment options, (some Services may be available with only one option (either Cash on delivery/collection or online payment) or with both payments options)

1. Payment Option 1

Cash on collection/Cash on delivery

2. Payment Option 2

Available Online Payment Mechanisms on the Platform (Like debit cards, credit cards, internet banking, e-wallets, etc.) through payment gateways and payments are processed as per the terms and conditions of respective payment gateway service provider(s). User(s) are advised to read and understand those terms and proceed with making the payment only if such terms and conditions are acceptable to them.

14. REPRESENTATIONS AND WARRANTIES

1. User(s) hereby represents and warrants to HealMe Health Portal that,

1. He/she is competent to contract under Indian Contract Act, 1872,

2. The information given by him/her to HealMe Health Portal, on this Platform is accurate, true and nothing material is concealed by them,

3. he/she is the Legal Guardian of the minor or person of unsound mind on whose behalf the User Account is created (applicable only in case of Services being availed for Minors or people suffering from the unsound mind),

4. the Agreement constitutes a valid and binding obligation enforceable against him/her in accordance with its terms,

5. the acceptance by him/her, the performance by him/her of the obligations hereunder and compliance by him/her with the provisions hereof will not violate, contravene or breach or create a default under any agreement, instrument, charter or by-law provision, statute, regulation, judgment, ordinance, decree, writ, injunction or applicable laws,

6. there are no claims, actions, proceedings, which are initiated, alleged, threatened or pending against him/her which would restrict him/her from accessing and availing any Services on the Platform,

7. he/she will not initiate or carry out any transaction on this Platform on behalf of any other party, unless he/she is specifically authorized to do so,

8. he/she shall comply with all applicable laws,

9. he/she shall not infringe the Intellectual Property Rights of HealMe Health Portal or any Third Party/Parties or Third Party Service Provider(s),

10. he/she will not use the Platform for any Emergency services

11. he/she will not use the User Account for unlawful or unauthorized purposes,

12. he/she will not upload any obscene or objectional content on the Platform,

13. appropriate action can be initiated against him/her as warranted under the circumstances, for unauthorized use or breach of terms and conditions of the Agreement.

15. FORCE MAJEURE

1. HealMe Health Portal shall not be liable to the User(s) for any delay or non-performance of its obligations arising from any cause beyond its reasonable control including but not limited to any act of God, governmental act, act of any regulatory authority, supervening illegality, war, malicious damage, fire, flood, epidemics, pandemic(s), including but not limited to coronavirus (COVID-19) or any other health risk outbreaks, explosion, power blackout, breakdown of any equipment, loss of utility, civil commotion, industrial dispute, acts or omissions of telecommunications or data communications operators or carriers or of any other third parties or, in relation to the Services any technical or other problems affecting any operation of the Services (a “Force Majeure Event”). HealMe Health Portal shall as practicable as possible shall promptly notify the User(s) orally or in writing, as the circumstances warrant, of the cause and the Force Majeure Event and its likely duration.

16. Termination of User(s) Account

1. HealMe Health Portal reserves its right to terminate/block the User Account,

1. if User(s) furnishes false information,

2. for Prohibited Use as specified under clause XXII (General) sub clause (12),

3. without assigning any reason, by written notice of 30 (thirty) days,

4. if User(s) is in breach of its material obligations under this Agreement,

5. if User(s) frequently cancels the Services or frequently returns the ordered products without any justifiable reasons,

6. if the User(s) is engaged in any fraudulent transactions/activities,

7. if the User(s) misuses, abuses, indulges in activities causing service disruptions,

8. if the User(s) (i) is adjudicated insolvent; (ii) makes a general assignment for the benefit of creditors; or (iii) has a receiver or official liquidator appointed for the whole or any substantial part of its assets and such appointment is not dismissed, reversed, vacated or stayed within 60 (sixty) business days of such appointment,

9. the termination of User(s) Account shall be without prejudice to any rights which have already accrued to HealMe Health Portal .

17. CONFIDENTIALITY

1. For purposes of these Terms, “Confidential Information,” includes, without limitation, information relating to the materials, trade secrets, intellectual property rights, plans, research strategies, frameworks, know-how, formulae, processes, algorithms, ideas, inventions, innovations, network configurations, system architecture, designs, flow charts, drawings, proprietary information, source code(s), software(s), operational information, business methods, underwriting ideas and information, Personal Health Information research information and data, support information and strategies, client(s) information, business information, sales plans, strategies, product information, operations, finances, plans or opportunities, processes, databases, data structure, screens, reports, data, formats, integration of various methodologies, integration of devices and technologies, the information relating to the Health Platform employees information, financial information, agreements, contractors, customers or suppliers; information that was received from a Third Party under a confidential agreement and all other non-public information, material or data relating to the past, current and /or future business and operations disclosed by HealMe Health Portal or made available to User(s), and whether or not such information is marked or otherwise identified as confidential, restricted, secret or proprietary, including information acquired by inspection or oral or visual disclosure; and any other information disclosed under circumstances in which a reasonable person would understand that such information is confidential and proprietary. Without foregoing the above, it is hereby clarified that Confidential Information shall include Personal Information as defined hereinbelow.

2. If, in connection to the Services, the HCP/HSP, receives, collects or handles any patient data (“Personal Information”), such HCP/HSP undertakes to HealMe Health Portal that in such case, it shall not use Personal Information for any purpose other than for providing the Services. HCP/HSP covenants to the HealMe Health Portal that Personal Information shall be collected, stored securely and maintained confidentially and it shall comply with all applicable data privacy laws including but not limited to Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, in relation to Personal Information.

3. HCPs/HSPs shall not disclose Confidential Information to any Third Party/Parties and shall protect Confidential Information in strict confidence.

4. Confidential Information can only be disclosed if required by an order of court or statutory authority and only to the extent to legally comply with such order of court or statutory authority.

18. INTELLECTUAL PROPERTY RIGHTS

1. HealMe Health Portal owns its respective Intellectual Properties, without conferring any interests therein on the User(s)/HCPs/HSPs or Third Party/Parties. Without limiting the generality of the preceding sentence, neither User(s) /HCPs/HSPs nor any Third Party/Parties shall acquire any right, title or interest in HealMe Health Portal ’s Intellectual Property by virtue of this Agreement or otherwise. Any use of HealMe Health Portal ’s Intellectual Property without the prior written consent of HealMe Health Portal is strictly prohibited. In the event of any unauthorized use of HealMe Health Portal ’s intellectual property, HealMe Health Portal reserves its rights to initiate such legal actions as warranted under law.

19. GOVERNING LAW AND JURISDICTION

1.      This Agreement shall be governed and interpreted by and construed in accordance with the laws of India, without giving effect, if applicable, to the principles of conflict of laws, thereof or there under the Courts at Bangalore, India shall have exclusive jurisdiction for adjudicating any matters arising under these Terms. Any dispute, controversy, claim or disagreement of any kind whatsoever between User(s) and HealMe Health Portal in connection with or arising out of this Agreement or the breach of the terms and conditions, termination or invalidity thereof (hereinafter referred to as a “Dispute”) shall be resolved by way of arbitration.

2.       Arbitration shall be conducted by a sole Arbitrator to be appointed by HealMe Health Portal and the arbitral proceedings shall governed as per the Indian Arbitration and Conciliation Act, 1996 or any statutory modifications or re-enactments thereunder, which are deemed to be incorporated by reference herein. The venue of arbitration shall be Panchkula; India and any award shall always be treated as made at the seat of the arbitration. The language to be used in the arbitral proceedings shall be English. The Arbitrator shall not have the power to award punitive damages, attorney’s fees and / or any other losses, expenses, claim or damages, which are excluded by this agreement. The arbitration proceedings, including any outcome, shall be confidential. The decision of the Arbitral Tribunal shall be final and bindings, shall be carried into effect and may be made by an order of any competent court at the instance of any party.

20. INDEMNITY

1. The User(s)/HCPs/HSPs shall indemnify and hold HealMe Health Portal , its affiliates and their respective partners, employees, representatives and agents, harmless from and against any and all claims, demands, loss, damage or expense suffered or incurred by HealMe Health Portal as a result of (i) breach of any obligations, representations and warranties made by the User(s), (ii) noncompliance of applicable laws, (iii) for infringement of Intellectual Property Rights (iv) negligence or wilful breach,

2. In addition to the above, the HCPs and HSPs shall indemnify and hold HealMe Health Portal , its affiliates and their respective partners, employees, representatives and agents, harmless from and against any and all claims, demands, loss, damage or expense suffered or incurred by HealMe Health Portal as a result of (i) Damages caused to patient(s), User(s) or any third parties due to the Services of the HCPs and HSPs, and/or (ii) any other patient User(s)/Third Party claim in relation to anything done by the HCPs and HSPs pursuant to the Agreement,

3. HealMe Health Portal shall indemnify and hold the User(s)/HCPs/HSPs, harmless from any against any and all claims as a result of breach of its obligations under the Agreement.

21. LIMITATION OF LIABILITY

1. User(s)/HCPs/HSPs acknowledge that HealMe Health Portal shall not be liable for indirect or consequential loss or damage, loss of profit, goodwill, business opportunity or anticipated saving arising under or in connection with this Agreement, the use or inability to use the Platform in any manner. Without prejudice, to anything contained herein the maximum liability of HealMe Health Portal under any circumstances under this Agreement shall not exceed INR 10,000/- (Indian National Rupees Ten Thousand Only) or the amount paid by User(s)/HSPs/HCPs whichever is lesser.

22. GENERAL

1. If any provision of these Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to remain in full force and effect.

2. A failure to exercise or delay in exercising a right or remedy by HealMe Health Portal provided for in these Terms or by law does not constitute a waiver of that or any other right or remedy. No single or partial exercise of a right or remedy provided by these Terms or by law shall prevents a further exercise of the right or remedy or the exercise of any other right or remedy.

3. Except as specifically provided, no person who is not a party to these Terms shall be entitled to enforce any term of it.

4. Save as expressly provided in this Agreement, nothing in these Terms is intended or shall be construed to confer upon or give any User(s), any rights or remedies under or by reason of these Terms or any transaction contemplated by these Terms.

5. Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the Parties, nor authorize any Party to make or enter into any commitments for or on behalf of any other party.

6. User(s) are responsible for creating and maintaining their User Account. HealMe Health Portal shall not be liable for unauthorized use of the User Account, including but not limited to the misuse, loss, non-availability of User(s) data, the User(s) should secure their credentials safely and prevent from giving/letting unauthorized access.

7. If the User(s) delete any of their User information, the same may be still available in the backup servers or storage devices/medium/peripherals /copies.

8. HealMe Health Portal shall not be responsible or be liable for any Services rendered by Third Party Service Provider(s) and does not warrant the merchantability or fitness for a particular purpose.

9. HealMe Health Portal does not warrant (i) that the Platform is error/bug/virus free (ii) safety of use of the Platform and HealMe Health Portal shall not be liable for any loss or damage caused or suffered by the User(s)/HCPs/HSPs while using the Platform.

10. HealMe Health Portal does not warrant that the Services available through its Platform will be available without any disruption or errors. The availability of the Services on this Platform may be disrupted due to down time, maintenance, updates, bugs/virus or any other system related issues, internet service issues, access related issues, connectivity issues, force majeure situations, non-availability of HCPs/HSPs/Third Party Service Provider(s) or for any other reasons beyond the reasonable control of HealMe Health Portal and HealMe Health Portal hereby disclaims all liability for the losses or damages caused or suffered by User(s)/HCPs/HSPs on this account.

11. HealMe Health Portal is an intermediary as defined under the Information Technology Act, 2000 and Information Technology (Intermediaries Guidelines) Rules 2011 and shall have no liability arising from or relating to the User(s)/HCPs/HSPs/Third Party Service Provider(s) or any other third party content posted on the Platform).

12. Prohibited use

1. Users’ shall not use the Digital Platform to seek medical advice or opinion for cases including but not limited to those falling under the category of medico legal issues, domestic violence, Protection of Children from Sexual Offences (POCSO) Act, 2012

2. User(s)/Visitors to this Website are proscribed from the following,

1. host, display, upload, modify, publish, transmit, update or share any information that

1. belongs to another person and to which the user does not have any right to;

2. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

3. harm minors in any way;

4. infringes any patent, trademark, copyright, or other proprietary rights; (e) violates any law for the time being in force;

5. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

6. impersonate another person;

7. illegally/unauthorizedly initiates or carries out transactions for any services on the Platform,

8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

9. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offense or is insulting any other nation

2. furnishing false or incomplete information and making unsolicited statements,

3. In the event of any prohibited use by the User(s) on this Digital Platform, HealMe Health Portal or Third Party Service Provider(s) may file appropriate complaints and/or inform the law enforcement agencies for further necessary action.

4. HealMe Health Portal reserves the right to delete any document or record which the User(s) may upload on this Digital Platform containing virus(s), trojans or such other malware and User(s) agree that it shall not hold HealMe Health Portal responsible or liable in any way for deleting or restricting upload access to their documents or records.

5. User(s)/HCPs/HSPs hereby acknowledge and agree that they shall not,

1. recreate, duplicate, reverse engineer, decompile, recompile, disassemble or otherwise reproduce directly or indirectly, any part or whole of the Platform in or any materials relating thereto,

2. design around HealMe Health Portal’s proprietary projects, materials, and products,

3. use the HealMe Health Portal’s Services, Content of the Platform, Confidential Information as a basis upon which to develop or have a Third Party develop a competing or similar product. Further the User(s)/HCPs/HSPs or any Third Party/Parties shall not contact or attempt to contact the Third Party Service Provider(s) on this Platform in any form either to promote its business or lure them to enter into a business relationship with them or with the HealMe Health Portal ’s competitors’,

4. copy the content on this Platform,

5. use any software, tool or the engine or any kind of device/mechanism, including but not limited to robots, spiders, artificial intelligence tools/agents to crawl, spy, navigate, to search, scramble, copy, duplicate, steal the Platform or the contents therein,

15. In case of non-receipt of any SMS (es), messages, communications or notices by the User(s), regarding the status of the Services booked/cancelled/ordered/availed, User(s) are advised to contact HealMe Health Portal’s Customer Care number and request for the same

16. Unless otherwise specified herein, all notices or other communications under or in connection with this Agreement shall be given in writing and may be sent by personal delivery or post acknowledgment due) or courier (with POD) or E-mail as mentioned below. Any such notice or other communication will be deemed to be effective if sent by personal delivery, (when delivered), if sent by registered post (ack due) (on actual receipt), and if sent by courier (on actual receipt), and if sent by E-mail, (on receipt of confirmation to the correct Email id).

Dr. Anita Garg

Head of the Department

Address- #524, Sector 8, Panchkula, Haryana.

Email Id- dranitagarg@yahoo.co.in

17. The User(s)/HCPs/HSPs shall not (i) assign its rights and obligations; and/or (ii) sub-contract the performance of its obligations, under this Agreement without the prior written consent of HealMe Health Portal.

18. Users’ please note that the Internet is inherently insecure or may be prone to various types of phishing attacks or other forms of attacks and that the data including but not limited to User(s)/HCPs/HSPs may be prone to such attacks or can become corrupted, or any communications may not always be delivered promptly or not delivered at all, electronic communications are also prone to various forms of contamination including but not limited to viruses. Users acknowledge and agree that it shall not hold HealMe Health Portal liable for any loss, expenses, damages, or omission in any way that it may incur due to the Users’ interaction with the HealMe Health Portal Digital Platform

19. Users’ please note that any prescription generated through the Digital Platform is based on the information made available by You or User to the HCPs or HSPs and is to be used on the Digital Platform for primary non-emergency consultations/Services and any consultation/Service is not an alternative or substitute to in person consultation with the HCPs or HSPs

20. Users’ please note that in the event Users’ trying to reach the Digital Platform could not get connected for the Services and the same is evidenced at HealMe Health Portal as missed call or chat or in the event Users’ gets disconnected during (a) any enquiry for a Service or (b) the Service being availed, then in all such events, HealMe Health Portal may call back the respective Users’ with a view to inform the Users’ the reasons for not being able to connect (subject to such information available with HealMe Health Portal ) or reconnect them to enable them to complete their enquiry or Service as the case may be

21. User(s) may post their feedback, including but not limited to ratings, reviews, suggestions and any other content relating to Services of HealMe Health Portal (“Feedback”) on HealMe Health Portal ’s Platform, HealMe Health Portal ’s domain or any other platforms including on social media pages/platforms or mobile app stores (social media pages/platforms or mobile app stores are collectively referred to as Social Media).

22. User(s) hereby expressly agree that they shall not post any Feedback that infringes the intellectual property rights of Third Parties or is violative of applicable laws. HealMe Health Portal hereby expressly disclaims all liability for the claims, losses or damages suffered or incurred by the User(s) or Third Party(ies) on account of the Feedback posted by User(s).  User(s) shall alone be responsible and be liable for the consequences resulting from or in connection with the Feedback posted by them and User(s) further agree and accept to indemnify and hold HealMe Health Portal harmless from and against any claims, losses or damages suffered or incurred by HealMe Health Portal on this account.

23. By posting the Feedback, User(s)/You hereby authorize and grant the necessary rights to HealMe Health Portal to use the User(s) Feedback including but not limited to, the right to display, share, format the Feedback on any Social Media Platforms and publish the User(s) name in connection therewith. Such use of the Feedback shall be without any restriction whatsoever. HealMe Health Portal shall, however, be under no obligation to use the Feedback posted by the User(s).

24. Further all Parties accessing, visiting this platform beware that there are/might be entities or persons (Imposters) pretending or imitating to be like HEALME or associated with/partner of HealMe Health Portal and may trick or lure You/Parties demanding payments towards services or otherwise and these Imposters may fraudulently/unauthorizedly use HealMe Health Portal intellectual property, name, logo to deceit or cheat You. All Parties are therefore, advised to cross verify with HealMe Health Portal in case they find any activity to be fraudulent or suspicious.

25. All Parties herein may please note that under no circumstances, HealMe Health Portal will be responsible or liable for claims, losses, damages, expenses or for any other form of compensation or otherwise on account of, resulting from or in any way connected to the acts of the Imposters or due to the unauthorized use of its Intellectual Property.

Note on Coronavirus (COVID-19) Outbreak

OWING TO CONTEXTUAL CHALLENGES WHICH WE ARE EXPERIENCING BECAUSE OF OUTBREAK OF CORONAVIRUS DISEASE (COVID-19), THERE MAY BE SERVICE DELAYS AND/OR DISRUPTIONS (INCLUDING BUT NOT LIMITED TO ACCEPTING SERVICE REQUESTS AND/OR FULFILLING/PROCESSING THE SERVICE REQUEST WHICH HAVE BEEN ACCEPTED) WHICH ARE PURELY BEYOND OUR CONTROL.

ALL USERS/CUSTOMERS/VENDORS/HEALTHCARE PROFESSIONALS AND SERVICE PROVIDERS ARE REQUESTED TO KINDLY TAKE NOTE OF THE SAME

COVID-19 useful information and links

Here are some curated links to help you with the best information about COVID-19

1. https://www.mohfw.gov.in/ (Ministry of Health and Family Welfare India)

2. https://karunadu.karnataka.gov.in/hfw/kannada/Pages/nCov-iec.aspx (State Ministry of Health and Family Welfare Karnataka, India)

3. https://www.who.int/emergencies/diseases/novel-coronavirus-2019 (On this website you can find information and guidance from World Health Organization (WHO) regarding the current outbreak of coronavirus disease (COVID-19))

4. https://www.who.int/news-room/q-a-detail/q-a-coronaviruses (WHO-Q&A on coronaviruses (COVID-19))

5. https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public (WHO- Coronavirus disease (COVID-19) advice for the public)

Sharing of User(s)/Patient(s) Information with Government Authorities

As per the instructions from various Statutory/Government Authorities and in compliance with applicable laws, notifications, circulars and rules, HealMe Health Portal shall report the User(s)/Patients details who are having symptoms of COVID-19, severe acute respiratory infections (SARI), Influenza-like illness (ILI) to the concerned Government/Statutory/Health Authorities.